Privacy Policy

Privacy Policy

Fatima Organics is fully committed to safeguarding the digital privacy of our visitors and customers. This Privacy Policy details how your personal data is collected, handled, protected, and utilized when you shop with us or engage with our marketing channels.

1. The Personal Information We Collect

When you browse our store, create an account, or complete a transaction, we securely collect specific personal data necessary for operational fulfillment:

  • Identity & Communication Data: Your full name, delivery address, active phone number, WhatsApp number, and email address.
  • Device & Tracking Data: Your IP address, browser type, time zone, and information about how you navigate our web layout, collected via standard browser cookies and tracking pixels.
  • Transaction Logs: Details regarding the exact skincare kits, serums, or face washes you view or purchase to optimize our catalog stock levels.

2. How Your Information is Utilized

We use the data we harvest to streamline your consumer experience, specifically to:

  • Successfully fulfill and ship your physical packages via PostX, M&P, or DHL services.
  • Validate fraud prevention checks on incoming high-value orders.
  • Communicate vital tracking statuses, stock notifications, or support updates via SMS or phone calls.
  • Deliver tailored, high-converting product advertisements on social platforms like Meta (Facebook & Instagram) and TikTok Studio based on your user interests.

3. Data Protection & Secure Third-Party Sharing

Your data is handled with strict confidentiality. We never sell or lease your personal information to third-party data brokers. We only share essential operational details with vital third-party platforms required to run our e-commerce business:

  1. Shopify: To host our storefront, process orders, and manage inventory databases securely.
  2. Logistics Networks: Sharing your address and phone details with courier riders to ensure accurate 3-5 day delivery.
  3. Advertising Pixels: Securely relaying anonymized browser actions to Meta and TikTok to refine our digital ads strategy.

4. Data Retention & Consumer Rights

When you place an order through Fatima Organics, we maintain your purchase history for our internal legal accounting records unless you explicitly request us to delete this data. You have the full right at any point to request access to the personal information we hold about you, or ask for modifications or deletions by contacting our management at fatimaorganics48@gmail.com.