1. Order Processing & Dispatch Timeline

• Fulfillment Window: All orders are processed, packed, and securely dispatched from our central warehouse within 48 business hours of order confirmation. Please note that processing occurs exclusively on business days (Monday through Friday, excluding public holidays).
• Out-of-Stock Items: In the rare event that a product you ordered is temporarily unavailable, our customer support team will immediately reach out to you via phone call or SMS. We will provide you with an updated delivery timeline or alternative options to ensure your order reaches you at the earliest possible date.

2. Domestic Shipping (Within Pakistan)

We proudly offer reliable nationwide delivery to every corner of Pakistan through our trusted network of e-commerce distributors and courier partners.

• Flat Shipping Fee: We offer a premium flat rate of Rs. 260/- for all domestic orders, regardless of package size or weight.
• Our Shipping Partners: To ensure maximum safety and professional handling of liquid and delicate cosmetic items, we utilize standard logistics services including GPO, PostX, and M&P Services.
• Estimated Delivery Time: Once dispatched from our facility, your package will arrive at your doorstep within 3 to 5 business days.

3. International Shipping

Fatima Organics brings clean organic beauty to a global audience.

• Courier Service: All international consignments are dispatched securely via DHL Express to ensure timely and temperature-controlled transit.
• Custom Shipping Rates: International shipping fees are dynamic and calculated based on the destination country, volumetric weight, and local customs regulations.
• How to Order Globally: To place an international order, please email us directly at fatimaorganics48@gmail.com with your complete address and required product list. Our team will generate a custom shipping quote and step-by-step handling instructions for you.

4. Shipment Tracking & Unexpected Delays

Upon dispatch, a shipping confirmation text message or email containing your unique tracking link will be sent to you. While our courier partners maintain a stellar delivery record, unexpected logistical delays (such as extreme weather, roadblocks, or festive rushes) may occasionally occur. If your order does not arrive within the stipulated 3-5 business days, please contact our dedicated helpline via WhatsApp at +92 316 2177772 or email us at fatimaorganics48@gmail.com with your Order Number.